We offer competitive prices

General Questions

How does Royal Pets Ltd work?

You can either send us your enquiry via the online form on the website or via whatsapp message on +852 631 49 887. Please mention the nature of your enquiry and the dates of your eventual trip.

Do you charge additional fees for holidays and weekends?

Absolutely not, our fee structure remains the same regardless of days of the week or holidays.

Can I meet my pet carer before commiting?

Yes, we offer a meet and greet session where you can meet your pet carer and introduce him/her to your pet and eventually exchange keys. 

For home pet care,it is important that you see the environment your dog will be living in, to meet his carer and that to assure your dog looks comfortable and relaxed in its holiday home. We will only proceed with the booking, when both parties are happy.

Do you have any references?

Yes we will be glad to provide you a list of our satisfied clients or you can browse through our testimonial pages.

What about access to my place?

For ongoing or prearranged services, we offer a meet and greet session during which you can give sets of spare keys to your pet carer. Other options include: hiding keys, using a safe, leaving keys with neighbours, providing a code for the entrance or arranging access with your concierge or management company.  

What types of pets do you care for?

We care for domestic pets which are maily cats and dogs. 

Why should I use Royal Pets Ltd?

As a locally owned and operated pet care company, Royal Pets Ltd recognizes that each client and pet has his or her own specific requirements. We tailor our care according to your preferences and your pet's needs. Many veterinarians recommend that pets stay home while their owners are away. Our in-home pet care and home boarding pet care allow your pets to stay in familiar surroundings, maintain their diet and exercise routines, avoid stress from being transported to a boarding facility and minimize exposure to illnesses from other animals. Whether it is for a long vacation or long nights when you are stuck in the office, you will be able to relax and to really focus on work or fun knowing that your pet is in caring and capable hands.

What happens if my pet becomes ill or injured?

We are dedicated to provide excellent care of your pet. In the event of an emergency, we will contact you and your emergency contact person. The latter is responsible to take your pet to the vet. In case the emergency contact person is not available, the pet sitter will take your pet to the nearest vet.

 

In addition we have appointed Home vet  as a back up vet who provides mobile veterinary services near your own home 24/7. This medical 'back up' provides peace of mind that your pet is being cared for. 

Any medical costs are payable by the pet owner.

May I book with the pet sitter for future bookings?

All bookings must be made directly with Royal Pets Ltd. We will always do our best to provide carers who have looked after your pets before. Please call or email us as soon as you need to make another booking - the more notice we receive the more likely we will be able to secure the same carer for you.

I have a trip come up at short notice! Can you help me?

We will always try to help you at short notice, but we cannot guarantee availability if there is very little time before your trip begins. Giving us as much advance notice as possible is the best way to fit you in the schedule!

Will you send me updates when I'm away?

Of course, our pet sitters would be more than happy to send you regular updates.

Will I always have the same pet sitter?

Because we understand that pets form a special bond with their pet sitter, we make every attempt to have the same pet sitter visit your home each time. In the event your sitter is not available(i.e illness, vacation ect.), we will do our best to provide you another fully trained and informed pet sitter with our consistent high standard of care. But we cannot guarantee the same pet sitter will be available each time you need our services. 

How far ahead do I need to book?

As far ahead as possible. We will try to accommodate last minute bookings but it is safer to book in advance.

What is your inclement weather policy?

In the event of inclement weather, natural disaster or act of God, our pet sitters will make every effort to reach your residence and care for your pet(s) and home. We strongly encourage you to give a house key to a neighbour in the event your pet sitter cannot get to your home due to closed roads.

How do you choose your pet sitters?

All our pet sitters are experienced in looking after pets and are all passionate about caring for animals. The process of joining our team includes being legally able to work in Hong Kong, a detailed private interview, after which they are bonded with agreements to our company. Our boarding pet carers own houses have been inspected to ensure the safe-keeping of your pet. Each pet sitter has also committed to follow our code of practice.

How do I pay?

After the introductory meeting between you and the pet carer, we will send you the online agreements and invoice. The payment is to be made by bank transfer to our HSBC bank account before the first scheduled visit. We also accept cheques. The booking is confirmed when payment is received.

What is your Business Registration Number?

Our BR number is 61035171-000-02-13-9.

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Dog Home Boarding

How does this service works?

This is a service where the pet stays at the pet carer's place. The accommodation, feeding, caring is free of charge. Only dog walking will be charged.

Are all dogs suitable for dog home boarding?

Unfortunately not. We are unable to accept boisterous, out of control or aggressive dogs or dogs that are incontinent or seriously unwell, dogs that are not completely housetrained or have behavioural problems. Please keep in mind your dog will be staying in a family home, so our service is only suitable for friendly, family dogs.

We are happy to accept all breeds as long as they are obedient, non-destructive and non-aggressive and have a calm, gentle nature.

Do you accept puppies or dogs on medication?

Generally we do not take puppies under 10 months of age, however at our discretion, we may accept younger dogs provided they are fully housetrained. We are happy to board dogs on medication.

Can you collect my dog?

We would request that you drop off your dog and pick it up again. But we can also arrange to provide pick up/drop off service at an extra charge.

Does my dog need to be vaccinated, even though it's not mixing with other dogs?

Yes. Your dog must be up to date with its annual vaccinations and with recent worming and flea treatment before being placed in one of our carers' homes. Please leave the vaccination book with the carer for the duration of the boarding.

What do I need to provide for my dog?

When bringing your dog to its holiday house, you should also bring enough food for the entire duration, its bed, food and water bowls, toys, collar, treats, lead and medication if required.

What if I forget to bring something to the carers?

Don't worry, we will supply it. However, there will be a charge if your sitter needs to purchase it.

My dog normally sleeps on my bed, will the sitter allow him to do this?

Sitters generally do not allow dogs on their bed. Your dog will need to be comfortable sleeping in its own bed during its stay. However, some carers advise us that they have had dogs sleeping on their beds, especially the smaller ones.

My dog is on medication, can the sitter administer this?

Yes, we take full details at the booking stage. Please let us know If the medication levels change.

I have two dogs. Will you accept both into one house?

Yes, we would never split dogs that belong to the same family. Some sitters only take one dog at a time, so we will look at alternative options to ensure your dogs are not separated.

Can my dog stay with a different sitter next time?

Yes, of course!. However we experience that pets settle better in familiar surroundings, so using the same sitter is more beneficial.

How many dogs does a carer look after at the same time?

We only take one family's dog at the same time. Dogs get plenty of opportunities to socialize with other dogs during their walks.

How will my dog be exercised?

Pet Carers exercise the dogs on a lead as dogs can behave differently in new surroundings and may find any new scents just too inviting!

Can I book any further dates directly with the carers?

No, booking can only be made through Royal Pets Ltd to avoid double bookings, where possible and upon your request we will endeavour to match your dog with the same carer.

Does my dog need to be insured?

No. However we suggest all owners to insure their dogs prior to the stay.

What happens if I collect my dog later than agreed?

If you collect your dog or dogs later than agreed in the original booking, there will be an additional charge for every calendar day. Please contact Royal Pets Ltd as soon as you can if this is likely to happen, so we can liase with the carer and ensure the booking details are updated.

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Dog Walking & Cat Sitting

What is included in the dog walking service?

Our walkers will take your dog on a leashed walk in your neighbourhood, and will make sure your dog gets some fresh air, stretches its legs and does its business!. Feeding and basic home care can be combined at no charge within the same time frame.

Is my dog walked alone or with other dogs?

We want to make sure that your dog gets the special attention it deserves, so we only walk dogs of one household at the same time. If you have multiple large or active pets, your dog walker may decide it is safer to walk them seperately.

For regular walks, do I need to be home when you collect/drop off my dog?

No. Most clients are comfortable sharing a set of keys to enable the walker to collect and drop off your dog even when you are not at home.

Do you do off-hours walking?

Yes depending on our availability. Do not hesitate to contact us.

Do you take dogs off-leash on walks?

We have implemented a policy against off-leash dog walking because of the potential risks, traffic and the unknown.

If my pet has an accident, do you clean it up?

Yes, we will clean up after your pet to the best of our ability.

Where will you walk my dog?

Dogs are only taken on safe roads, away from busy routes and traffic. We also encourage you to show the walker your usual walking route during the meet and greet session.

How does the cat visit service works?

The cat visit service means that a cat sitter will come in your own home to look after your cat. This will allow your cat to stay in its familiar environment which greatly reduces stress and maintains its comfort and security. The pet sitters can arrange as many cat visits as required, within reason and their possibilities. 

Who provides food when I am away?

Please leave enough food and litter out for the duration of your absence, including any treats you usually give to your pet. If food or litter runs out, the pet sitter will purchase new items and will agree on reimbursement upon your return.

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Daily & Overnight Pet Sitting

What does 24-hour overnight service mean?

The pet sitter spends the night at your home, so your pet maintains its routine. This includes, keeping your pet company, morning, mid-day and evening walks, feeding, mail, newspaper collection, plant watering and home security checks. A typical schedule is check in at 8am on Monday and check out at 8am on Tuesday.

What does 12-hour daily and overnight service mean?

12-hour overnight pet sitting- The pet sitter comes to your home in the early evening to feed, water, walk, play and cuddle your pet. The pet sitter spends the night at your home and departs the next morning after approximately 12 hours of care. It's just like you were home! A typical schedule is check in at 8pm and check out at 8am the next day.

 

12-Hour daily pet sitting- The pet sitter comes to your home in the early morning to feed, water, walk, play and cuddle your pet. The pet sitter spends the day at your home and departs in the evening after approximately 12 hours of loving care and fun. A typical schedule is check in at 8am and check out at 8pm the same day.

Do I have to leave food and drink for the pet sitter?

Not at all, although some of our clients do. It's completely up to you. Pet sitters usually bring their own food.

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Questions & Answers