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Frequently Asked Questions

  • How does Royal Pets Ltd work?
    Royal Pets Ltd provides professional pet sitting services, allowing your pets to stay in the comfort of their own home or at a pet sitter's place. We offer various services, including cat visits, dog walking, and overnight pet care. Our pet care coordinators match your pet with a suitable sitter based on their specific needs, ensuring a stress-free experience for both you and your pet.
  • What services does Royal Pets Ltd offer?
    Royal Pets Ltd offers a range of services, including: Cat Visits: 30 minutes for $140 or 60 minutes for $175. Dog Walking: 30 minutes for $140 or 60 minutes for $175. Additional Services: Basic pet grooming, cleaning of feeding areas, litter box maintenance, plant watering, and more.
  • How do I arrange a pet sitting service with Royal Pets Ltd?
    To arrange a pet sitting service, you can contact Royal Pets Ltd via email or phone. We will schedule an initial meeting, which is free for bookings of more than five days for cat visits or more than two days for overnight dog sitting. During this meeting, we will discuss your pet's routine, preferences, and any special care requirements.
  • Are there any additional charges for extra pets?
    Yes, there are additional charges for extra pets. For cat visits, the quoted rate is for two cats, and each additional cat incurs a $20 charge. For dog walking and sitting, the rate is for one dog, and each additional dog will incur an extra charge. Please contact us with details about additional pets for an accurate quote.
  • How long has Royal Pets Ltd been in operation?
    Royal Pets Ltd has been proudly serving pet owners in Hong Kong since 2012. Over the years, we have built a reputation for providing reliable and compassionate pet care, ensuring that pets receive the best possible care while their owners are away.
  • What makes Royal Pets Ltd different from other pet care services?
    Royal Pets Ltd stands out due to our personalized approach to pet care. We take the time to understand each pet's individual needs and preferences, matching them with the perfect sitter. Our services are comprehensive, including daily updates with photos and videos, ensuring pet owners have peace of mind. Additionally, our experienced sitters provide a range of extra services, such as plant watering and home security tasks, making Royal Pets Ltd a one-stop solution for all your pet care needs.
  • What is included in the dog walking service?
    Our walkers will take your dog on a leashed walk in your neighbourhood, and will make sure your dog gets some fresh air, stretches its legs and does its business!. Feeding and basic home care can be combined at no charge within the same time frame.
  • Is my dog walked alone or with other dogs?
    We want to make sure that your dog gets the special attention it deserves, so we only walk dogs of one household at the same time. If you have multiple large or active pets, your dog walker may decide it is safer to walk them seperately.
  • For regular walks, do I need to be home when you collect/drop off my dog?
    No. Most clients are comfortable sharing a set of keys to enable the walker to collect and drop off your dog even when you are not at home.
  • How does this service work?
    This is a service where the pet stays at the pet carer's place. The accommodation, feeding, caring is free of charge. Only dog walking will be charged.
  • Are all dogs suitable for dog home boarding?
    Unfortunately not. We are unable to accept boisterous, out of control or aggressive dogs or dogs that are incontinent or seriously unwell, dogs that are not completely housetrained or have behavioural problems. Please keep in mind your dog will be staying in a family home, so our service is only suitable for friendly, family dogs. We are happy to accept all breeds as long as they are obedient, non-destructive and non-aggressive and have a calm, gentle nature.
  • Do you accept puppies or dogs on medication?
    Generally we do not take puppies under 10 months of age, however at our discretion, we may accept younger dogs provided they are fully housetrained. We are happy to board dogs on medication.
  • Can you collect my dog?
    We would request that you drop off your dog and pick it up again. But we can also arrange to provide pick up/drop off service at an extra charge.


9B, Amtel Building, 148 Des Voeux Road, Central, Hong Kong

+852 9807 8185 (WhatsApp)

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